Graphics and DirectX

The game opened this page because it couldn't start its graphics, or it closed with a display error.

Try these, in order

  1. Update your graphics driver from your card's maker: NVIDIA (GeForce Experience or nvidia.com), AMD (Adrenalin or amd.com) or Intel (Intel Driver & Support Assistant). Windows Update's driver is often old.
  2. Install the DirectX End-User Runtime from Microsoft. MapleStory still needs its older DirectX 9 files, which Windows 10 and 11 don't include.
  3. Install the Visual C++ Redistributables (x64 and x86) from Microsoft.
  4. On a laptop with two graphics chips, set MapleStory.exe to "High performance" in Windows' Settings → System → Display → Graphics.
  5. Close overlays (Discord, Steam, recording or FPS tools) and try again.
  6. Restart your PC.

Still not working?

Make sure you have the right client build (client help). Then tell an admin which error you saw. A screenshot helps.